frequently asked questions

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To create an account, simply click on the “Sign Up” button at the top of the page and fill out the required information.

You can check the status of your order by logging into your account and clicking on “Order History”

Yes, you can change your shipping address before your order has been shipped. Please contact our customer service team to make the change.

We will ship your order on your mentioned shipping address. Your order will be delivered at your doorstep by trusted courier services. All orders will be delivered in fully sealed packages to protect your goods and ensure that they reach you in perfect condition.

We’ll send an email and SMS with your Order ID and Order Details. Also, once the order is shipped from the warehouse you will receive the tracking details via SMS and email.

No, you can place an order as a guest. However, creating an account allows you to easily track your orders, save your shipping addresses, and receive exclusive discounts and promotions.

Shipping times vary depending on your location. Please refer to our shipping information page for estimated delivery times.

Yes, we offer free standard shipping on all orders. Please refer to our shipping information page for more details.

We provide free shipping on all orders. If you choose COD payment method, there are nominal cash collection chargers i.e. Rs. 50 for every product. For example, if your order includes three products, you will be levied a COD charge of Rs.150

We accept returns for eligible products within 7 days from the date of delivery. Please refer to our refund, return, and cancellation policy for more information.

Yes, customers are responsible for the return shipping costs, unless the item is damaged or defective.

While we appreciate the effort, returning your order in its original packaging is not required. However, please make sure to package the items securely to prevent any damage during transit.

We offer refunds for eligible products within 15 days of purchase. Please refer to our refund, return, and cancellation policy for more information.

Refunds are typically processed within 7-10 business days of receiving the returned item.

We accept all major credit cards, debit cards and UPI payments

Yes, we use secure payment gateways to ensure the safety of your payment information.

The COD option might not be available because of the following reasons:

  • 1. Our courier partners may not support the Cash on Delivery option for your delivery address.
  • 2.The products ordered are not available for the COD option.

There are absolutely no hidden charges. You pay only the amount that you see in your order summary. All the products are inclusive of taxes.

1. Make sure you have entered the correct account details and the Internet connection is not disrupted during the payment process.

In case your amount has been debited after a payment failure, it is automatically reverse back by the respective bank within 7-10 business days.

You can cancel your order before it has been shipped. Please contact our customer service team to cancel your order.

Yes, you can modify your order before it has been shipped. Please contact our customer service team to make the change.

Please contact our customer service team immediately with photos of the damage or defect, and we will assist you in resolving the issue.

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