Hi,
We’re sorry to hear about your experience and understand your frustration.
There was a temporary logistics issue in Noida because of labour strike with our pickup partner Delhivery, which caused delays despite multiple escalations from our end. As per our policy, for unserviceable areas customers are required to self-ship via the post office, but in your case we still arranged a reverse pickup as an exception.
Your exchange was successfully delivered and accepted, and as a small token of appreciation for your patience, we also included a complimentary gift. Additionally, we did not receive the original product back, yet we ensured your concern was resolved.
We’re sorry you feel this way about the brand. CartoonPanti is a homegrown label committed to quality and fair service, and we always strive to support our customers to the best of our ability.
Regards,
Team CartoonPanti